Front Desk Agent

Title : Front Desk Associate / Night Auditor

Reports to : Front Desk Manager, Assistant General Manager & General Manager

Required Tasks : According to Hotel Standards :

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Phone System Operation and Telephone Etiquette
• Front Office Emergency / Security Procedures
• Reservations-Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill / Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

Required Skills :

Physical Requirements :

Directions; Ability to Communicate in Emergency Situations & to Supervisor in English.

Vision : Legal Normal Vision with or without Accommodation

Transportation to and from the Hotel is the responsibility of the employee!! I have read and understand the job

description as indicated and understand any task that keeps the hotel running is part of any job description. This

description may be altered from time to time by the Hotel!

Job Posted by ApplicantPro