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Technical Support Specialist
Technical Support SpecialistBankOnIT • Overland Park, KS, US
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Technical Support Specialist

Technical Support Specialist

BankOnIT • Overland Park, KS, US
2 days ago
Job type
  • Full-time
Job description

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Summary / Objective

The Support Technical Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues.

Shift

  • Thursday-Monday - 7am-4pm or 8am-5pm
  • Sunday-Thursday - 7am-4pm or 8am-5pm
  • Monday, Wednesday-Saturday - 7am-4pm or 8am-5pm

Priority Locations

  • Tulsa, Oklahoma
  • Lenexa, Kansas

    • Other Locations

    Oklahoma City, OK

    Essential Functions

  • Under general supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question / problem diagnosis and guiding users through step-by-step solutions in a call center environment.
  • Act as the initial contact for all end-users that need technical support.
  • Answer the Support phone, create new or update existing tickets, and respond to tickets as assigned.
  • Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
  • Follow defined procedures and policies to resolve recurring issues.
  • Escalate or involve senior technicians on more sensitive or complex end-user problems.
  • Perform related work as required.

    • Competencies

  • Technical Capacity.
  • Problem Solving / Analysis.
  • Communication Proficiency.
  • Team Player.
  • Work Independently.
  • Time Management.

    • Supervisory Responsibility

    This position has no supervisory responsibility.

    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

    Physical Demands

    While performing the duties of this job, the employee is regularly required to talk or hear, sit for long periods of time, stand, walk, use hands to type, handle or feel, and reach with hands and arms. The employee occasionally must stoop, kneel, crouch, or crawl, and lift or move up to 25 pounds. Vision requirements include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

    Position Type and Expected Hours of Work

    This is a full-time position. Hours of work and days are typically Monday through Friday in one of the following timeslots : 7 : 00 a.m. to 4 : 00 p.m., 8 : 00 a.m. to 5 : 00 p.m., or 9 : 00 a.m. to 6 : 00 p.m. Occasional deviations may be necessary depending on client or company needs.

    Travel

    Infrequent travel is expected for this position.

    Required Education And Experience

  • Basic understanding of desktop operating systems, various software applications and PC / Server / Network hardware.
  • Basic understanding of principles and theories of network systems and management.
  • Basic understanding of Internet technologies and products.
  • At least one year of technical work experience or equivalent education.

    • Preferred Education And Experience

  • Two or more years of technical work experience.
  • One or more relevant technical certifications (e.g., A+, Network+, and Security+).

    • Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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    Technical Support Specialist • Overland Park, KS, US