Technical Support Advisor

A company is looking for a Technical Support Advisor to provide remote customer support for telecommunications products.

Key Responsibilities

Provide first contact support for business voice, video, data, and premium product issues

Demonstrate exceptional customer service and minimize escalations by taking ownership of customer-reported issues

Diagnose, troubleshoot, and resolve customer troubles while maintaining knowledge of relevant product offerings and technology

Required Qualifications

1+ year of customer service, help desk, troubleshooting, or call center experience

Ability to follow attendance guidelines to meet business needs

Technical knowledge of telecommunications products and services

Experience in a virtual call center environment is preferred

Willingness to work flexible hours, including weekends and evenings