Customer & Quality Operation Specialist

Customer & Quality Operation Specialist

Improving Health through Science and Technology! At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on Patient Experience. Aptar Pharma is part of Aptar Group, a global leader of dispensing systems for the packaging industry. Aptar Pharma has been setting the standard in drug delivery for decades providing health technology solutions and services enabling effective patient treatment. Be You, Be Aptar!

What You Will Do at Aptar Pharma :

The primary mission of the Customer Quality Specialist will be the point of contact for customers for the North America Region for the Rx / CHC / Injectables Division for all matters relating to complaints. Manage customer's complaints. Monitors quality indicators, prepares quality section related to complaints for customer reviews, Report to the organization on the voice of the customer, customer feedback, for the Aptar Congers North America Region for the Rx, CHC, Injectables Division.

What Aptar Pharma Is Looking For :

Ensure administrative management of the complaint (recording, if applicable, internal distribution, samples requests, batch record analysis and customer communication, if applicable, filing, archiving, data management) of customer complaints for the Aptar Congers site. Carry out, in a timely manner, the investigation as per work instruction in collaboration, if needed, with various site departments (e.g. production, logistics, or R&D in sites oversee) and identify potential root cause on each customer complaints for the Aptar Congers site; Identify any recurring product-related issues. Initiate the corresponding preventive and corrective actions, facilitate their processing and help verify their implementation. Issue a complaint investigation report and follow up if needed with the customer or at the request of the customer. Be the point of contact for customers for the NAM Injectables Division for all matters relating to Quality complaints; Provides customers with the necessary information Coordinate on-site customer complaint follow up and ensure follow-up of defined actions. Monitors quality indicators, and prepare quality complaints section for customer reviews, Build partnerships with internal and external customers. Reports on the organization on the voice of the customer, customer feedback, Acts with a customer-oriented culture. Uses the processes and tools set up for customer quality complaint management to guarantee the harmonization and efficiency of activities to maintain and improve customer complaints management. Be a key user of claims management tool (EtQ). Identifies, prioritizes and resolves complaints to ensure customer satisfaction in compliance with quality standards and applicable regulatory requirements.

What You Will Bring On The Journey :

Education : Bachelor's Degree. Experience : Experience in a pharmaceutical company or medical device as customer quality or technical support, or in operations is a plus Ability to interact with customers. Advanced knowledge of current Good Manufacturing Procedures (cGMP) Must be team-oriented and demonstrate the ability to work cross-departmentally throughout the manufacturing site. Ability to interpret and write complex documents. Advanced written, verbal, and interpersonal communication skills 5 years' experience in Quality in ISO certified and / or FDA regulated manufacturing business.

Skills / Abilities : Good analytical skills. Self-Starter with good written and communication skills. Detail oriented and rigorous. Knowledge of ISO, GMPs, CFR 21 regulations. Strong computer skills. Strong problem-solving, Strong organization and time management skills. Strong team spirit, work ethic, and accountability. Must be flexible and adaptable Other requirements Travel : Frequent Sometimes Never Other :

What We Offer :

• An exciting, diverse and value based working environment.
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary
• Contribute to the communities where we reside.
• Innovative benefits plan which includes 401k plan with Company matching benefit, paid time off, medical, dental, vision, life, disability and more

Compensation and Base Annual Pay In compliance with pay transparency requirements, the salary range for this role is $95,00 to $129,000 USD annually. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Aptar also offers a variety of benefits, including health, life, and disability insurance, 401(k) match and employer retirement savings contribution, flexible spending accounts, EAP, education assistance, parental leave, paid time off, company-paid holidays, and more. The specific programs and options available to an employee may vary depending on location, pay class, or other factors.

Aptar is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.