Customer Service Specialist

Customer Service Specialist

Sirius Staffing is seeking a Customer Service Specialist to join our team in a critical support role with the potential for transition to a regular full-time position. This is a confidential and urgent search for a highly skilled professional who can thrive in a fast-paced, high-pressure environment and bring strong expertise in SAP.

Position Overview

The Customer Service Specialist will serve as a primary point of contact for customer inquiries, ensuring accurate order management and seamless communication between internal teams and customers. This role requires a proactive individual with strong problem-solving skills, attention to detail, and the ability to manage multiple priorities effectively.

Key Responsibilities

• Act as the first point of contact for customer inquiries via shared email and phone, delivering timely and professional responses.
• Accurately enter and maintain domestic and import sales / sample orders in SAP, including pricing, product details, delivery dates, and account information.
• Monitor and manage open orders, coordinating changes related to customer requests, production schedules, or shipping delays.
• Maintain customer pricing in SAP; run price block reports and ensure accurate billing for shipped orders.
• Process chargebacks (e.g., demurrage, detention) with precision for customer billing.
• Leverage SAP, OneNote, and SharePoint to manage customer and product information while maintaining the Z block report.
• Collaborate with Logistics, Supply Chain, ESHS, Marketing, and Sales teams to ensure smooth order fulfillment and customer satisfaction.
• Provide coverage for colleagues during absences or vacations.
• Create and maintain accurate customer profiles to support daily operations.
• Conduct business with a commitment to safety, environmental stewardship, and industrial hygiene as top priorities.

Qualifications

Hiring Managers

EEO- Equal Opportunity

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.