Senior Associate Support Automation

A company is looking for a Senior Associate, Support Automation.

Key Responsibilities

Generate, analyze, and leverage data to identify opportunities for improving the user experience

Collaborate with cross-functional teams to enhance support processes and experiences

Execute recommendations by analyzing data, building business cases, and measuring results

Required Qualifications

2+ years of experience in a competitive or challenging environment

Experience designing, running, and analyzing experiments for decision-making

Strong analytical skills with proficiency in SQL and Excel

Ability to work across diverse responsibilities and teams

Experience in customer experience and strategy