Customer Support Specialist 5
KyybaMichigan Center, MI, United States4 days ago
Job type
- Full-time
Job descriptionWhite-glove service : Act as main point of contact for VIP customers (from sale through install) Walk customers through installation, commissioning, permitting, troubleshooting, and product education Proactively resolve issues before they escalate to Service Engineer team Act as liaison between customer, installer, sales, and technical teams Assist in building out proactive customer support structure 8+ years of experience, journeyman experience in the electrical space / electronic space (high emotional intelligence) 3+ years as electrician or working on electrical components, EV charging equipment repair / installation experience strongly preferred High emotional intelligence (EQ), strong customer engagement skills Solid foundation in electrical systems (EV, solar, storage, V2H, V2G) Experience with utilities, permitting, installation coordination a plus Ability to communicate technical issues in plain language Comfortable working with VIP clients (influencers, athletes, celebrities)
Details / General Information :
- Schedule : 8 AM - 5 PM
- Location : 100% Remote (some initial travel to Michigan for training)
- Preferred Work Schedule : First shift : 8am-5pm (local time)
Key Responsibilities :
Ideal Candidate :
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Customer Support Specialist • Michigan Center, MI, United States