Hotel Front Office Manager

Job Description

Job Description

We’re in search of a hotel front desk manager who will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Compensation : $23 - $25 hourly

Responsibilities :

• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Generate occupancy reports and compile financial information for the general manager
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications :

About Company

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!