Director Program Management

Director Program Management

Calling all innovators find your future at Fiserv. We're a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a successful Director of Program Management do at Fiserv? You will deliver program outcomes within time, cost, quality, and customer satisfaction parameters for strategic initiatives. You will provide leadership, vision, strategic planning and support tactical execution plans, as programs typically cross multiple business areas and have a high degree of complexity and risk associated with them. You will ensure predictable, consistent, and successful program delivery while providing a holistic view of the overall program to the organization and all stakeholders.

What you will do :

• Lead, develop and manage projects and programs across business units that align with organizational goals.
• Utilize effective program management skills and tools to drive project delivery actively participating rather than passively receiving.
• Lead the consolidation of legacy systems and migration of customers to future state systems.
• Serve as a liaison between Sales, Customer Support, Professional Services, Infrastructure (IT), Legal, and business units to ensure milestone achievement while providing a positive customer experience.
• Drive communication to ensure stakeholders understand the current state, the most pressing priorities, and the impact on the business.
• Proactively identify risks, issues, and dependencies, and work with cross-functional teams to implement appropriate controls and mitigations.
• Drive continuous improvement of processes through automation and appropriate use of technology.
• Monitor, report, and present program performance, compliance status, and risk metrics to senior leadership.

What you will need to have :

What would be great to have :

Perks at Work :

Important information about this role :

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