Customer Service Representative

A company is looking for a Customer Service Representative - SCA.

Key Responsibilities

Answer incoming calls and resolve customer inquiries, complaints, and requests

Utilize automated systems for data entry and information retrieval

Interact with external partners and verify healthcare services for payment facilitation

Required Qualifications

High School diploma or equivalent

Minimum of two years of customer service experience

Knowledge of medical terminology (preferred)

Knowledge of the health insurance industry (preferred)

Bilingual Spanish-English is a plus (preferred)