Associate Director, Customer Experience & Omnichannel Enablement

Associate Director, Customer Experience & Omnichannel Enablement

CG Life is looking for an Associate Director, Customer Experience & Omnichannel Enablement who will be responsible for working with clients to drive omnichannel innovation, improve customer experience, and enable effective data-driven sales and marketing capabilities within their organizations. This includes :

• Defining enterprise wide customer experience strategy
• Guiding the strategy and implementation of digital marketing capabilities
• Defining and shaping strategies for the use of customer data
• Defining and shaping operational processes for marketing platform use
• Facilitating client change management efforts, and ensuring omnichannel marketing execution follows best practices
• Ensuring cross-channel data capture opportunities are consistently leveraged.

In this role, you'll serve as a consultant, working externally with cross-functional client teams inclusive of marketing, sales, commercial operations, data science, and information technology within pharma companies. You'll also collaborate internally with agency teams such as client services, strategy, creative, technical strategy, development, and analytics supporting this work and marketing DAOR and AOR engagements within biopharma.

Key Responsibilities, including but not limited to :

Business Impact

Leadership

Industry Expertise

Communication

People Management