Customer Relationship Management Administrator

CRM Administrator / Coordinator @Atlanta, GA

• Must be open to 1099 / W2 contracts
• Must be local and open to hybrid work

GENERAL DESCRIPTION :

We are seeking a customer relationship management (CRM) Administrator / Project coordinator with Oracle Service Cloud experience and experience coordinating medium projects.

In this dual role, you will manage and enhance our CRM system and coordinate various projects to ensure efficient planning and execution. You will play a key role in CRM development, integrations, and overall process improvement.

Local Candidates Only

JOB RESPONSIBILITIES :

CRM Administration

Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.

Project Coordination

Coordinate project timelines, deliverables, and resources across multiple teams.

Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.

Schedule project meetings to ensure timely updates and issue resolution.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES :

Strong proficiency with CRM administration, data management, reporting tools, campaigns, surveys, Intelligent Advisor.

Strong proficiency with HTML, CSS, and JavaScript.

Effective written and verbal communication skills.

Strong interpersonal, analytical, and organizational skills.

Familiarity with project management software (e.g., Jira, Trello, Confluence, Asana).

Advanced knowledge in in Microsoft Office using Microsoft Excel, Microsoft Word and PowerPoint.

MINIMUM ENTRY QUALIFICATIONS :

2-3 years of related experience in CRM administration (e.g., Oracle Service Cloud, Salesforce, Microsoft Dynamics, or similar).

1–2 years of experience in project coordination or project management

PREFERRED QUALIFICATIONS :

Prior public sector experience.

Best Regards.

Sara RG,

DRS IT Solutions, Inc

28175 Haggerty Road,

Novi, MI 48377

(C) 248-440-7600 EXT -4

(F) 248-859-4430

sara@drsitsolutions.com