Campus Tech Support Spec I

Position Number : HR0640.00000

Position Title :

Campus Tech Support Spec I

Job Type : Staff

FT / PT : Part-Time

Employee Class Description :

C3-Staff PT (ed. support)

General Position Description :

Responsible for scheduling equipment, operating a variety of technology and audio-visual equipment, and performing mechanical and clerical duties required to maintain the equipment and usage records.

Flexible Work Arrangement :

Majority / Primarily On-site : Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade : 2023

Exemption Status : Non-Exempt

Posting Number : S3561P

Location(s) :

Orlando, FL 32825 - East Campus

Proposed Work Schedule (Please note hours subject to change based on business needs) :

Monday through Thursday from 8am to 2pm.

Number of Vacancies :

Posting Start Date :

10 / 02 / 2025

Posting End Date : 10 / 13 / 2025

Open Until Filled : No

Quicklink for Posting :

https : / / valenciacollege.peopleadmin.com / postings / 40673

Salary Range : $ 17.92 per hour

Description of Job Function :

1. Coordinate delivery and support of classroom technology needs.

Description of Job Function :

2. Assists students and faculty with computer support and instruction.

Description of Job Function :

3. Assists in providing workshops and small group training related to computer / instructional technologies applications.

Description of Job Function :

4. Provides technical assistance to faculty / staff.

Description of Job Function :

5. Provides on-line / phone technical assistance via phone e-mail at “help” desk.

Description of Job Function :

6. Assists in set up and maintenance of computer hardware.

Description of Job Function :

7. Assists, as required, in resolving equipment, software, network, viruses, and other problems.

Description of Job Function :

8. Assists in providing security and management of the laboratory.

Description of Job Function :

9. Maintains statistics related to users, facilities, and equipment usage.

Description of Job Function :

10. Makes recommendations to supervisor of needed workshops, training aids, hardware and software.

Description of Job Function :

11. Assists in inventory of area software / hardware.

Description of Job Function :

12. Coordinates off campus material used by other campuses.

Description of Job Function :

13. Receives and “books” requests for use of audio-visual material and equipment.

Description of Job Function :

14. Logs bookings daily, monthly and the entire session on the computer.

Description of Job Function :

15. Inventory control and documentation.

Description of Job Function :

16. Performs other related duties as assigned.

Drivers License Requirement :

Not Applicable

Required Minimum Education :

High school diploma or general education degree (GED).

Preferred Type of Experience :

Experience providing technical support.

Customer Service Experience.

Experience working in a helpdesk environment.

Knowledge, Skills and Abilities :

Knowledge of various administrative, clerical / secretarial and support activities.

Knowledge of computers and their different programs and operations.

Knowledge and skill in the operation of office equipment, VCRs, computers, televisions, and audio-visual equipment.

Good communication skills and interest in working with

students.

Skill in the use of personal computers and related software.

Ability to communicate orally and in writing.

Ability to operate Microsoft Office programs.

Ability to work with minimal supervision.

Ability to relate effectively with others.

Ability to work in a structured environment with a high degree of attention to details.

Ability to maintain files and records and perform a variety of tasks.

General Working Conditions :

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending / descending, lifting / moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.