Customer Success Advisor

Job Description

Fusion Dance Centre is growing! We are seeking an exceptional individual to join our team as a Full-time Enrollment & Customer Experience Coordinator.

As the Office and Enrollment Coordinator, you will be the first point of contact for hundreds of families, responding speedily to all customer issues. As one of our most visible representatives, you are the Director of First Impressions! Your 6-star customer service will help us to foster happy and loyal customer relationships for years to come.

This is an in-person position. Must be available to work evenings and Saturdays. Estimated Hours Per Week : 35-40 hours.

Tasks and Responsibilities

The Day To Day - What You Will Be Doing Exactly

• Taking calls and replying to emails
• Converting leads into trial students, communicating with prospective clients
• Converting trials into registered students
• Customer retention calls and emails
• Maintain attendance records for current students
• Main line of communication to clients
• Opening and closing procedures, including studio organization and cleanliness
• Organization & Administration
• Checking and adding tasks in Monday.com.
• Creating and managing documents in G-Suite (Google).
• Creating PDF documents.
• Creating reports, forms, templates etc.
• Customer Service
• Call, email, and text clients regularly.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.

Experience with the following software a plus

Ideal Candidate Profile

Schedule

Company Description

A large, family-oriented dance studio, building confidence in Union County since 2004.

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