Customer Success Manager

Customer Success Manager

The company is a consultancy operating in the transport and distribution industry, known for delivering innovative solutions to a diverse range of clients. As a small-sized organization, it offers a collaborative environment where team members can make a meaningful impact.

Job Description

Act as the primary point of contact for clients, ensuring their needs are met and exceeded. Develop and implement strategies to enhance client satisfaction and retention. Collaborate with internal teams to deliver tailored solutions that align with client goals. Monitor client performance metrics and provide actionable insights for improvement. Proactively identify opportunities to upsell or cross-sell services to existing clients. Facilitate client training sessions to ensure optimal utilization of services. Manage client feedback and work with relevant teams to implement necessary changes. Prepare and deliver regular performance reports to clients and internal stakeholders.

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

The Successful Applicant

A successful Customer Success Manager should have :

• A strong understanding of the transport and distribution industry and client management strategies.
• Excellent communication and interpersonal skills to build lasting client relationships.
• Proven ability to analyze data and provide actionable insights to clients.
• Experience working in a consultancy environment or similar client-facing role.
• A proactive attitude with a focus on delivering measurable results.
• Strong organizational skills and the ability to manage multiple clients simultaneously.

What's on Offer

Competitive salary in the range of $90,000 to $110,000, based on experience. Comprehensive 401(k) plan to support your financial future. Opportunity to work in a small-sized consultancy with a collaborative team environment. Chance to make a direct impact in the transport and distribution industry. Permanent position offering stability and growth opportunities.

If you are ready to take the next step in your career as a Customer Success Manager, we encourage you to apply today!