Manager, Customer Success

Manager, Customer Success

We're looking for a Manager, Customer Success to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense.

As a leader in our Customer Success organization, you'll partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure our Product Specialists are delivering exceptional engagements from high-impact demos that win new business to adoption campaigns that drive long-term success.

You'll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets.

Who You Are

• 5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).
• 2+ years leading high-performing teams.
• Deep understanding of financial services workflows; expertise in investment banking, private equity, and hedge funds is a plus.
• Exceptional communicator with strong presentation skills and the ability to tailor narratives to senior stakeholders.
• Data-driven decision-maker who uses metrics and insights to prioritize and measure success.
• Thrives in a fast-paced, high-growth environment and enjoys building for scale.

What You'll Do

What We Offer

Base Compensation Range $104,000 - $120,000 USD

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

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