Temporary Customer Service Representative- Must be located in Pittsburgh or Surrounding Area

Become a Health Care Customer Service Associate at UPMC Health Plan!

Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Temporary Health Care Customer Service Associate, where you'll be the voice of UPMC Health Plansupporting members with their health insurance questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand their coverage, resolve issues, and navigate their benefits with confidence.

What You'll Do :

• Answer incoming calls, emails, and chats from members and providers
• Help members understand their health plan, claims, and benefits
• Solve problems quickly and accurately to avoid repeat calls
• Document all interactions in our system
• Navigate multiple tools while staying focused and responsive
• Make outbound calls to follow up or provide updates
• Stay up-to-date on health plan policies and system changes
• Deliver compassionate, clear, and professional service every time

What You Need To Know :

Pay : $19

Schedule : Must be available to work day, evening, rotating, and weekend shifts

Hours of Operation : Monday-Friday, 9 : 00 AM 5 : 00 PM

Location : Must live within 90 miles of Pittsburgh or Erie

Work Environment : Remote work available after training; in-office options also offered

Training : Paid, comprehensive on-the-job training provided

Growth : Full benefits and a clear path for career advancement

Internet Requirements for Remote Work :

If you're ready to bring your customer service skills to a team that values excellence, apply today and help us make a difference in the lives of our members!