Collections - Senior Manager

Job Summary Job Summary : The Senior Collections Manager will own the end-to-end collections process, balancing firm credit control with a customer-focused approach. You’ll oversee one Collector, build scalable processes, and collaborate cross-functionally to reduce aging receivables, improve DSO, support revenue growth, and maintain healthy customer relationships. Responsibilities Lead and manage the collections function, including direct supervision of one Senior Collector. Develop, implement, and refine collections strategies to meet DSO and cash flow targets. Monitor the AR aging report and prioritize collection efforts for high-value and delinquent accounts. Handle complex or escalated collection matters, including dispute resolution. Partner with Sales, Customer Success, and Finance to address billing disputes, contract issues, and payment delays. Maintain and improve collections policies, procedures, and reporting tools. Analyze collections metrics and present regular performance updates to leadership. Ensure compliance with all applicable credit and collections regulations. Contribute to system / process automation to support scalability as the company grows. Qualifications 7 years of experience in collections, credit control, or accounts receivable, preferably in a B2B SaaS or subscription-based environment. At least 3 years in a supervisory or team lead role. Strong understanding of collections strategies, dispute resolution, and credit analysis. Exceptional communication and negotiation skills with a customer-first mindset. Proficiency in using ERP, CRM, and billing platforms (NetSuite, Salesforce, or similar preferred). Data-driven approach with strong Excel / Google Sheets skills. Ability to work in a fast-paced, high-growth environment and adapt to changing priorities. Detail-oriented and data-driven, with the ability to analyze complex billing scenarios and drive continuous process improvement. Strong problem-solving skills with a proactive and strategic mindset. Additional details The base salary range for this position is $160k - $190k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for stock options, as well as a comprehensive benefits package. About us Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard, explore data for themselves, and make better, faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive, spreadsheet-like interface – no coding required. Since launching with its unique interface, Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such as forecasting capabilities, an AI copilot and a notebook interface for users who prefer a code-first environment. Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures. The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth. Benefits Equity Flexible time off policy. Take the time off you need! Paid bonding time for all new parents Traditional and Roth 401k Commuter and FSA benefits Lunch Program Dog friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow. Note : We have an in-office work environment in all our offices in SF, NYC, and London. J-18808-Ljbffr