Client Care Specialist (Patient Registration)

Job Description

Job Description

Salary :

ABOUT LIGHT COUNSELING :

Light Counseling has served more than 100,000 Individuals, Couples, & Families and has been providing professional, confidential, and distinctly Christian counseling services to Virginia for over 30 years. Additionally, we serve clients in 30+ other states! We take pride in incorporating Gods truth in the helping process. Our mission is to bring hope to the hopeless and healing to those who are hurting by helping individuals realize their God-given, divine potential.

DESCRIPTION

The Client Care Specialist (CCS) is vital to the success of Light Counseling as they welcome clients (new and existing) to our practice, assist with all their needs, and make their experience with us as comfortable as possible. The CCS not only provides valuable support to our clients but the entire team at Light Counseling. This position is the initial primary administrative contact for Light Counseling and is supervised by the Client Care Manager (CCM).

CONFIDENTIALITY NOTICE :

Employment with Light Counseling is of a confidential nature and operates in accordance with federal and state privacy laws and practices (i.e., HIPAA). All work is performed under supervision but does require the ability to effectively function independently, with flexibility, initiative, maturity, and decision-making within the framework of Light Counselings policy and employee handbook.

DUTIES AND RESPONSIBILITIES :

Client Support & Scheduling

• Schedule appointments, send reminders, and manage check-ins using the Electronic Health Record (EHR) system.
• Ensure intake paperwork, consents, disclosures, and releases are completed before sessions.
• Conduct initial interviews with referral sources and prospective clients to assess service needs and eligibility.
• Provide professional and compassionate customer service to all clients, addressing their concerns and questions

Administrative & Office Support

Billing & Financial Transactions

Security & Facility Management

Secure the office / building at the end of the day, including :

Locking files, offices, and external entries.

Tidying common areas (waiting room, kitchen, etc.).

Turning off internal lights and ensuring exterior lights are on.

Community & Professional Relations

Compliance & Safety

Other Duties

KNOWLEDGE, SKILLS, & ABILITIES

The CCS is an integral part of the team and must be willing to not only be flexible, but also learn and accept new responsibilities, work well with others, and contribute to the mission and values of Light Counseling. The CCS must represent Light Counseling to all clients in a manner that reflects its values.

MINIMUM QUALIFICATIONS