Junior IT Support TechnicianJunopi • Fort Myers, FL, US
Junior IT Support Technician
Junopi • Fort Myers, FL, US
3 days ago
Job type
- Full-time
Job descriptionStrong problem identification, troubleshooting and problem resolutions skills Build and maintain lasting relationships with customers Ability to work individually and as part of a team Excellent communication skills, both written and verbal, and a positive, customer-service-oriented attitude Proactively take ownership of tasks and follows through to ensure complete resolution Strong attention to detail and outstanding organizational skills Ability to learn quickly, multi-task and take on new responsibilities Take personal responsibility for the quality of work A strong desire to learn and grow within the IT industry CompTIA A+ Certification minimum, CompTIA Network+ and / or CompTIA Security+ preferred Resident of Lee County, Florida. This is a full-time position in our Fort Myers office Basic understanding of networking concepts (TCP / IP, Wi-Fi) Familiarity with the Microsoft Windows operating system and Office applications Valid drivers license and clean driving history Associates degree or equivalent experience Experience with Mobile Device Technologies (Apple iOS and Google Android) Knowledge of networking, hardware, and application systems Understanding of Windows OS, Group Policy, Active Directory, and Microsoft 365 application Competitive hourly pay with room for advancement Complete health insurance coverage SIMPLE IRA with employer match PTO that grows with tenure Ongoing training and fun team-building events Paid holidays Tuition Assistance Program that covers professional continuing education
Job Description
Job Description
Essential Functions & Responsibilities :
- Answer incoming support calls and tickets, providing timely and professional technical assistance (Tier 1)
- Accurately document all support activities and resolutions in the ticketing system
- Troubleshoot and resolve common end-user issues, including desktop hardware, software, printing, and email connectivity
- Perform user account management (adds, changes, and deletions) in Active Directory and Microsoft 365
- Assist with the setup and deployment of new workstations and peripherals
- Working with hardware and software vendors to find resolutions to end-user problems
- Troubleshooting end-user issues via remote-controlled session or onsite visits
- Setting up and installing network hardware, switches, firewall, and access points
- Create, operate in, and follow corporate and general technology best practices, procedures, and systems
Job Competencies :
Minimum Requirements :
Benefits :
About Junopi
Company size : 1-10 Employees
Year Founded : 2010
Website : www.junopi.com
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It Support Technician • Fort Myers, FL, US