Job Description
Job Description
Essential Functions & Responsibilities :
- Answer incoming support calls and tickets, providing timely and professional technical assistance (Tier 1)
- Accurately document all support activities and resolutions in the ticketing system
- Troubleshoot and resolve common end-user issues, including desktop hardware, software, printing, and email connectivity
- Perform user account management (adds, changes, and deletions) in Active Directory and Microsoft 365
- Assist with the setup and deployment of new workstations and peripherals
- Working with hardware and software vendors to find resolutions to end-user problems
- Troubleshooting end-user issues via remote-controlled session or onsite visits
- Setting up and installing network hardware, switches, firewall, and access points
- Create, operate in, and follow corporate and general technology best practices, procedures, and systems
Job Competencies :
Strong problem identification, troubleshooting and problem resolutions skillsBuild and maintain lasting relationships with customersAbility to work individually and as part of a teamExcellent communication skills, both written and verbal, and a positive, customer-service-oriented attitudeProactively take ownership of tasks and follows through to ensure complete resolutionStrong attention to detail and outstanding organizational skillsAbility to learn quickly, multi-task and take on new responsibilitiesTake personal responsibility for the quality of workA strong desire to learn and grow within the IT industryMinimum Requirements :
CompTIA A+ Certification minimum, CompTIA Network+ and / or CompTIA Security+ preferredResident of Lee County, Florida. This is a full-time position in our Fort Myers officeBasic understanding of networking concepts (TCP / IP, Wi-Fi)Familiarity with the Microsoft Windows operating system and Office applicationsValid drivers license and clean driving historyAssociates degree or equivalent experienceExperience with Mobile Device Technologies (Apple iOS and Google Android)Knowledge of networking, hardware, and application systemsUnderstanding of Windows OS, Group Policy, Active Directory, and Microsoft 365 applicationBenefits :
Competitive hourly pay with room for advancementComplete health insurance coverageSIMPLE IRA with employer matchPTO that grows with tenureOngoing training and fun team-building eventsPaid holidaysTuition Assistance Program that covers professional continuing educationAbout Junopi
Company size : 1-10 Employees
Year Founded : 2010
Website : www.junopi.com