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Junior IT Support Technician

Junior IT Support Technician

JunopiFort Myers, FL, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Essential Functions & Responsibilities :

  • Answer incoming support calls and tickets, providing timely and professional technical assistance (Tier 1)
  • Accurately document all support activities and resolutions in the ticketing system
  • Troubleshoot and resolve common end-user issues, including desktop hardware, software, printing, and email connectivity
  • Perform user account management (adds, changes, and deletions) in Active Directory and Microsoft 365
  • Assist with the setup and deployment of new workstations and peripherals
  • Working with hardware and software vendors to find resolutions to end-user problems
  • Troubleshooting end-user issues via remote-controlled session or onsite visits
  • Setting up and installing network hardware, switches, firewall, and access points
  • Create, operate in, and follow corporate and general technology best practices, procedures, and systems

Job Competencies :

  • Strong problem identification, troubleshooting and problem resolutions skills
  • Build and maintain lasting relationships with customers
  • Ability to work individually and as part of a team
  • Excellent communication skills, both written and verbal, and a positive, customer-service-oriented attitude
  • Proactively take ownership of tasks and follows through to ensure complete resolution
  • Strong attention to detail and outstanding organizational skills
  • Ability to learn quickly, multi-task and take on new responsibilities
  • Take personal responsibility for the quality of work
  • A strong desire to learn and grow within the IT industry

    • Minimum Requirements :

  • CompTIA A+ Certification minimum, CompTIA Network+ and / or CompTIA Security+ preferred
  • Resident of Lee County, Florida. This is a full-time position in our Fort Myers office
  • Basic understanding of networking concepts (TCP / IP, Wi-Fi)
  • Familiarity with the Microsoft Windows operating system and Office applications
  • Valid drivers license and clean driving history
  • Associates degree or equivalent experience
  • Experience with Mobile Device Technologies (Apple iOS and Google Android)
  • Knowledge of networking, hardware, and application systems
  • Understanding of Windows OS, Group Policy, Active Directory, and Microsoft 365 application

    • Benefits :

  • Competitive hourly pay with room for advancement
  • Complete health insurance coverage
  • SIMPLE IRA with employer match
  • PTO that grows with tenure
  • Ongoing training and fun team-building events
  • Paid holidays
  • Tuition Assistance Program that covers professional continuing education

    • About Junopi

    Company size : 1-10 Employees

    Year Founded : 2010

    Website : www.junopi.com

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    It Support Technician • Fort Myers, FL, US

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