Customer Care Representative

A company is looking for a Customer Care Representative.

Key Responsibilities

Provide tier one support for inbound customer inquiries via phone and email

Manage order and quote entry, resolve discrepancies, and issue returns

Coordinate with various departments to ensure customer commitments are met

Required Qualifications

High school diploma or equivalent with a minimum of four years in customer service or order management

At least five years of experience with Salesforce and SAP systems

Experience with Capital Sales and the Quote to Cash process in a medical device company

At least three years of experience with Service Contracts and processing returns

Ability to work in a regulated environment compliant with ISO 13485 and 21 CFR 820