Client Services Supervisor

Job Description

Job Description

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the to the Manager for Field Operations, the Client Services Supervisor oversees the delivery and documentation of case management, employment, and other required services to newly arriving refugees, asylum seekers, and other Office of Refugee Resettlement (ORR) eligible populations, as well as ongoing support services in accordance with the contracts and grants which fund the programs. This role is responsible for ensuring effective and timely coordination with headquarters staff, local teams, and local partner agencies. The Client Services Supervisor supervises the case management team (case managers). Direct service programs may include Reception and Placement (R&P), Matching Grant (MG), Preferred Communities, Refugee Support Services (RSS), and Cash and Medical Assistance (CMA).

Through the Welcome Center model, Global Refuge provides wrap-around case management services for humanitarian immigrants. The Welcome Center also provides resettlement services from airport pick to employment services and other ongoing support leading to self-sufficiency as quickly as possible.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment. Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including :

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

Duties

Qualifications

Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify.

We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.