Accounting Product Support SpecialistVirtualVocations • Lexington, Kentucky, United States
Accounting Product Support Specialist
VirtualVocations • Lexington, Kentucky, United States
6 days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Specialist- Accounting Product.
Key Responsibilities
Develop deep expertise in the Puzzle platform to provide authoritative guidance and anticipate customer needs
Offer technical support and troubleshooting guidance to customers and customer success managers
Identify, document, and prioritize technical issues, ensuring smooth communication between Customer Success and Engineering
Required Qualifications
4+ years of experience in a technical / customer support, product specialist, QA, or related role in a SaaS or software environment
Accounting / Bookkeeping experience highly preferred
Comfortable analyzing logs and investigating performance issues
Experience with tools like Zendesk, Intercom, Linear, Datadog, and Retool is a plus
Motivated to work in a fast-paced startup environment with a collaborative mindset
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Product Support Specialist • Lexington, Kentucky, United States
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