IBM i technical support

The IBM iSeries (AS400) system operations and administration position involves providing technical support and managing daily operations.

The role requires a strong focus on customer service, system administration tasks, and collaboration with the support team.

Responsibilities

• Provide technical support for AS / 400 environments.
• Perform backups, migrations, release updates, PTFs, and disaster recovery testing.
• Assist with system administration and perform system restores.
• Work closely with application developers and third-party vendors to support, troubleshoot, and enhance external applications running on IBM systems.
• Troubleshoot system problems and assist with help desk tasks.
• Creating and managing system user profiles, assigning and revoking user profile rights / authorities, and resetting user profile statuses.
• Managing system database tables, monitoring, handling record locks, and performing regular system table maintenance
• Manage the day-to-day operations and maintenance of the AS400 system.
• Ensure system reliability, availability, and performance.
• Install software updates.
• Monitor system performance and troubleshoot issues.
• Implement security measures and manage user access.
• Conduct regular system backups and recovery processes.
• Collaborate with IT and business teams to optimize system use.
• Develop and maintain system documentation and procedures.

Skills

Requirements

Nice-to-haves