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The Opportunity
Description
We're looking for a Reservations Coordinator (REMOTE) , working in Travel, Transport and Logistics industry in 6277 Sea Harbor Dr, Orlando, Florida, 32821, United States .
- Pull new vendor reservations from extranets and input into iHotelier.
- Monitor team email inbox for new reservations.
- Upload reservations from daily iHotelier file in a timely manner.
- Process reservations charged where automatic payment processing did not occur.
- Process cancelations and modifications and documented in a daily file.
- Process refunds and documented daily.
- Work directly with customers, resort staff, call center staff, and vendors to investigate and negotiate resolutions for referred customer service issues.
- Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third-party reservations support.
- Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guests or the third party as appropriate.
- Provide support to resort staff and customers in case payment information questions are raised.
Our Client
Our client is a 20+ year-old IT services company. Connecting IT professionals, like you, with challenging positions at great companies.
Taking the time to find your best possible match.
Listening. Following through. Ensuring fit between people, cultures, and attitudes. Creating the type of environment that clients and candidates are eager to return to, again and again.
Discovering better, faster and smarter ways to work together. Consultant retention rates outpace the industry. Most client relationships are measured in decades.
Sound interesting? Check this out.
Experience Required for Your Success
High School Diploma.
- Customer Service : 1 year of call center experience.
- One-year travel / tourism / vacation ownership industry customer service experience or equivalent customer service-oriented industry.
- Demonstrated ability to work under pressure.
- Possesses good written and oral communication skills.
- Ability to multitask and work in multiple computer systems.
- Familiarity with accessing, navigating, and filling out forms online.
- Moderate proficiency using Microsoft Excel, and Microsoft Word.
- Hospitality experience is a plus.
- Detail oriented
- Payment collections experience
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
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