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General Merchandise Team Leader

General Merchandise Team Leader

TargetGoleta, CA, US
30+ days ago
Job type
  • Full-time
Job description

General Merchandise Team Leader

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.

At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with the skills and experience of :

  • Guest service fundamentals and experience building a guest first culture on your team
  • Retail business fundamentals including : department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
  • Planning department(s) daily / weekly workload to support business priorities and deliver sales goals
  • Process improvements and workload efficiency
  • Helping build a team of hourly team members

As a General Merchandise Team Leader, no two days are ever the same, but a typical day most likely will include the following responsibilities :

  • Demonstrate a service culture that prioritizes the guest service experience. At the direction of the ETL, model, train and coach expectations to deliver the service standard
  • Execute daily / weekly workload to deliver on department and store sales goals and guest engagement, including : merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
  • With the guidance from the Executive Team Leader, help lead the understanding of how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
  • Help empower the team to create a consistent experience for our guests. Help assess reporting to identify gaps in GM and Fulfillment processes and assist to develop a plan to resolve for the ETL to review and approve. Be an expert of operations, accuracy, process and efficiency
  • With ETL guidance, help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store
  • With ETL guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work (if applicable)
  • Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready per the ETL's direction.
  • Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic
  • Enable team members to stay up-to-date on relevant trends and products
  • Evaluate candidates for open positions and develop a guest-centric team Lead team onboarding and learning and close knowledge gaps through training and experiences
  • With ETL guidance, help establish clear goals and expectations and hold team members accountable to expectations
  • Per the direction of your ETL, help lead and coach the team to ensure accuracy and efficiency in all GM processes
  • Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
  • Assess Fulfillment business and make decisions consistent with your ETL's direction to help teams fulfill all guest orders accurately and efficiently
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
  • Per the direction of your ETL, help create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others
  • If applicable, as a key carrier, follow all safe and secure training and processes
  • Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
  • Address store needs (emergency, regulatory visits, etc.)
  • Support guest services such as back-up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs

    • We might be a great match if :

  • Working in a fun and energetic environment makes you excited, we work efficiently and as a team to deliver for our guests
  • Providing service to our guests that makes them say I LOVE TARGET! excites you, that's why we love working at Target
  • Leading teams who are stocking, setting and selling Target products sounds like your thing, that's the core of what we do
  • You aren't looking for a Monday - Friday job where you are at a computer all day, we are busy all day (yes, even on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

    • The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Team Leader. But, there are a few things you need from the get-go :

  • High school diploma or equivalent
  • Age 18 or older
  • Previous retail experience preferred, but not required
  • Ability to :
  • Lead and hold others accountable
  • Communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Work independently and as part of a team
  • Manage workload and prioritize tasks independently
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
  • Welcoming and helpful attitude
  • Effective communication skills

    • We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect :

  • Access all areas of the building to respond to guest or team member issues
  • Interpret instructions, reports and information
  • Accurately handle cash register operations as needed
  • Climb up and down ladders as needed
  • Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
  • Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt and regular attendance necessary
  • Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

    • Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

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    Team Leader • Goleta, CA, US

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