Channel Service Specialist

About MP Biomedicals :

MP Biomedicals is a global life science company with headquarters in California and regional offices across the globe. The company offers a diverse portfolio of life science products, fine chemicals, and diagnostics used in industries ranging from basic research to clinical diagnostics and pharmaceuticals. Over the past 50 years, we have provided quality tools and expert services to assist our customers in making breakthrough discoveries and achieving scientific excellence.

Company Mission Statement :

Our mission is to empower global research that unlocks life-changing solutions and inspires a meaningful life.

Company Values :

Respect

Meaningful Work

Career Development

Accountability

Honesty

Primary Function (why does the role exists?) :

The Channel Service Specialist supports sales growth with our channel partners to enrich the customer experience and maintain long-lasting relationships. This position will specifically support Fisher, VWR, Thomas Scientific, and other regional distribution partners.

Job Description :

The Channel Service Representative is responsible for providing customer service and supporting the profitability of these partnerships. Responsibilities will include :

• Maintain relationships with channel partners and act as a key point of contact.
• Responsible for meeting customer service goals.
• Participate in a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
• Support strategic sales plan on an annual basis and review status at the end of each quarter.
• Promote sales and marketing initiative related to Channel sales.
• Participate in functions essential to sales productivity including developing channel sales strategy to meet company goals, reporting, quota setting, and sales process optimization through various channels.
• Accountable for the on-time implementation of sales quotas and performance objectives.
• Achievement of strategic sales service objectives defined by management.
• Maintain regular communication with channel partners and key accounts with distribution representatives to assist in the selling process.
• Proactively assess, clarify, and validate distributor needs on an ongoing basis.
• Attend distributor-hosted vendor shows and sales meetings for prospecting, training, networking and educational opportunities.
• Monitor sales and operational results to track KPIs and improve sales.
• Any other duties as assigned.

Education and Experience :

• Bachelors degree in Life Science.
• 1-2 years experience in related industries and / or customer-service or sales positions.
• Sales management experience a plus but will consider individual with no official sales management experience that demonstrates zeal to grow into the new functional role.
• Verbal and written communication skills needed.
• Experience with Excel and PowerPoint
• Planning and organizational skills
• Telephone sales personality skills.
• Excellent time management skills.
• Able to multi-task the activities with shifting priorities.
• Competitive, ambitious, and driven, with a self-starter and positive attitude

Work Environment :

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, etc.
• Minimal noise level environment
• This job demands normal working hours but must be flexible dependent upon the company needs.
• Travel - (+ / - 25%)

MP Biomedicals Benefits :

• Generous Commission Plan
• Bonus Pay
• Monthly Childcare Credit
• Free breakfast on Mondays
• Free Catered Lunches Tuesday-Friday
• Paid Vacation
• Paid PTO Hours
• 10 Paid Company Holidays per Year
• 401k with Company Match
• Competitive Healthcare Benefits
• HSA
• Company Paid Life Insurance and Short-term Disability
• Learning and Development Program
• Employee Referral Program
• Employee Assistance Program
• Employee Discounts
• And so much more!