Job Title : Regional Customer Service Manager
Location : On-Site near Cuyahoga Falls, Ohio
Schedule : Monday-Friday
Salary : $110,000 - $130,000
Why This Opportunity Stands Out (Regional Customer Service Manager) : Regional Customer Service Manager
- Lead and grow a full-service customer service operation within a highly respected, international organization
- Collaborate across departments including supply chain, operations, R&D, and sales
- Make a strategic impact by shaping systems and processes that scale quality service
- Join a company with strong market presence in the manufacturing and distribution sectors
- Contribute to key initiatives that improve efficiency and customer loyalty
- Opportunity to lead change in a multi-regional, matrixed environment
Key Responsibilities (Regional Customer Service Manager) : Regional Customer Service Manager
Manage and develop a team of Customer Service Specialists, both on-site and remoteEnsure high service standards, including system proficiency, communication, and problem resolutionCoordinate cross-functionally with teams responsible for order fulfillment, credit, inventory, and forecastingSupport customer satisfaction through timely delivery, accurate orders, and proactive communicationQualifications (Regional Customer Service Manager) : Regional Customer Service Manager
Bachelor's degree or equivalent experience (10+ years in customer service or call center leadership) preferredStrong leadership experience managing teams in fast-paced environments Regional Customer Service Manager\#CustomerService #Manager #CFStaffing #Opportunity #NorthEastOhio #ZRCFS #INOCT2025