Product Associate, Personalization and Customer Insights

JOB DESCRIPTION

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Personalization and Customer insights team, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Leads day-to-day activities related to analysis, project management, and delivery of recommendations product strategy initiatives for the Consumer and Commercial Banking digital team.
• Synthesizes information, identify trends and blind spots, and develop compelling narratives focused on personalization and product strategy to enhance the customer experience.
• Communicates the product vision to cross-functional stakeholders, translating complex concepts into clear, accessible content and visualizations.
• Transforms research and data into actionable insights, implications, and initiatives that support strategic objectives and foster team alignment.
• Prepares and deliver content and reports to periodically update a range of stakeholders—including adjacent teams and executive management across lines of business—on roadmap progress, delivery milestones, and product strategy.
• Applies analytical and data-driven rigor to decision-making processes when launching new features, conducting experiments, and analyzing customer behavior.

Required qualifications, capabilities, and skills