Enterprise Support Specialist

Overview

Enterprise Support Specialist role at Talent Systems, LLC. This role provides high-quality, thorough, and efficient support to enterprise clients, guiding clients through features and workflows and acting as a liaison between clients and internal teams. Availability : two days in the office. This is a non-exempt role.

Base pay and compensation

Base pay range : $25.48 / hr - $27.40 / hr

Annual Bonus

Other compensation types may apply

Company overview

Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems' portfolio of products to source and manage talent across film, television, commercials, theater, and digital projects, powering an unparalleled, global casting software ecosystem.

We are headquartered in Los Angeles and operate in the US, Canada, Mexico, UK, Australia, and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Staff Me Up, Tagmin, Casting Frontier, and Cast It Reach.

Team overview

The Talent Systems Support team delivers responsive, knowledgeable, and high-quality support for customers across the globe. With team members distributed across North America, Latin America, Europe, and Asia-Pacific, we work together to resolve issues, share insights, and ensure a consistent experience across all Talent Systems platforms.

Job purpose

Enterprise Support Specialists provide high-quality, thorough, and efficient support to our enterprise clients. This role involves resolving product issues, guiding clients through features and workflows, and acting as a liaison between clients and internal teams. Specialists also collect client feedback, facilitate training, and ensure we consistently meet expectations across the entire lifecycle — from onboarding to ongoing engagement.

Responsibilities

• Respond to a high volume of client inquiries via email, phone, and chat in a timely and thoughtful manner
• Troubleshoot technical issues, report and escalate bugs
• Follow up with clients to confirm issue resolution and satisfaction
• Recommend best practices and guide clients through product features and workflows
• Work closely with teammates to ensure consistent support experiences
• Share product feedback or recurring issues with leads or operations team
• Build and maintain strong working relationships with enterprise clients
• Understand client goals and proactively identify ways to support their success
• Collaborate with Client Success and Business Development teams to ensure unified support

Qualifications

Availability

This role requires two days in the office.

Benefits

Inclusion at Talent Systems

Talent Systems is committed to attracting diverse talent and building a culture of belonging. We are inclusive of staff regardless of age, sexuality, socio-economic background, disability, ethnicity, gender, religion, or beliefs.

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Location

Hawthorne, CA

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