AGM

The Assistant General Manager (AGM) plays a critical leadership role in supporting the General Manager in all aspects of daily restaurant operations. This includes managing staff, ensuring excellent guest experiences, overseeing financial and inventory controls, and helping to maintain the brand standards of L’Antica Pizzeria Da Michele USA. The AGM ensures a seamless, service-focused environment while developing team members and upholding company values.

Key Responsibilities :

Assist the General Manager with daily operations, including service supervision, scheduling, and staff coordination

Oversee floor operations during peak hours to ensure consistent and high-quality service

Lead and motivate front-of-house and back-of-house teams; ensure performance standards and accountability

Assist in hiring, onboarding, training, and coaching of team members

Support cost controls including labor, food and beverage, and operational supplies

Ensure compliance with health and safety regulations, company policies, and local laws

Address guest concerns and resolve issues with professionalism and urgency

Help manage inventory, place orders, and ensure proper stock levels

Participate in weekly financial and operations reporting; identify areas for improvement

Represent the brand with a commitment to excellence in hospitality and guest satisfaction

Step in for the General Manager when they are off-site or unavailable

Required Qualifications :

2–4 years of experience in a management role within a high-volume restaurant or hospitality setting

Proven leadership and team development skills

Strong knowledge of restaurant operations, financials, and guest service best practices

Excellent communication, interpersonal, and problem-solving skills

Ability to work a flexible schedule, including nights, weekends, and holidays

Food Handler’s and (if applicable) Responsible Beverage Service (RBS) certifications

Proficiency in POS systems (Toast preferred), scheduling software (e.g., Sling), and basic office tools

Preferred Qualifications :

Bilingual (English / Spanish or other) is a plus

Experience with Italian cuisine or fine-casual dining concepts

Familiarity with restaurant compliance, HR basics, and vendor management

Compensation and Benefits :

Health benefits and

Growth opportunities within a growing restaurant group

• 401k

Dining discounts and team-building initiatives