Senior Manager, Culinary Customer Engagement & Strategy

Senior Manager Of Culinary For Customer Engagement & Strategy

As the Senior Manager of Culinary for Customer Engagement & Strategy, you will represent Kraft Heinz's Away From Home (AFH) business unit, driving culinary strategy within key markets and customer channels to support annual sales goals. Collaborating closely with the Sales Team, you'll lead customer-focused culinary initiatives, develop senior-level customer relationships, and enhance brand presence through innovative programs. In this role, you will manage a team of customer chefs, partner cross-functionally with marketing, sales, and R&D, and serve as a culinary brand ambassador for Kraft Heinz. You'll also guide new product development with market insights, oversee customer engagement strategies, and champion best practices within the KHC Chefs Network.

Essential Functions & Responsibilities

• Collaborate with foodservice sales and marketing teams to develop and execute culinary strategies that drive category and channel growth.
• Manage, coach, and develop a team of customer chefs, ensuring they deliver top-tier culinary expertise and solutions for our partners.
• Partner with cross-functional teams including but not limited to marketing, sales, R&D, to align growth projects with market needs and Kraft Heinz business objectives.
• Serve as the culinary subject matter expert for both internal and external stakeholders, leading the creation of culinary training platforms.
• Define and implement strategic culinary programs that promote business growth and build stronger customer partnerships.
• Represent Kraft Heinz as a culinary brand ambassador, fostering relationships with industry partners and building networks that support our strategic objectives.
• Coordinate and ship product samples as necessary to support customer engagements.
• Lead culinary engagement sessions for regional and global customers, presenting new products and showcasing the versatility of our portfolio to meet their needs.
• Build and maintain culinary business relationships with key customers in specific channels to support ongoing growth.
• Uphold company policies, refine processes, and champion best practices that maintain Kraft Heinz's competitive edge.
• Share market insights and contribute to the development of new product ideas, collaborating with R&D and Innovation chefs on NPD and innovation strategy.
• Collaborate on the creation of RTBs (Reasons to Believe) and USPs (Unique Selling Propositions) for new product launches.
• Actively participate in the KHC Chefs Network, contributing insights, recipes, growth ideas, and best practices.

Key Outputs and Deliverables :

People Management Responsibilities

Expected Experience & Required Skills :

Work Environment & Schedule

This position operates primarily in an office environment with some travel to customer locations, stores, and manufacturing facilities as needed. We offer a hybrid work model that provides flexibility based on business needs, allowing employees to work virtually up to two days per week. Employees are expected to work in person at least three days per week, with primary offices in Chicago and a secondary location in Glenview, IL. Project demands and customer engagements will determine travel and on-site visits.

Physical Requirements

Physical demands include but are not limited to :

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz's strategy and values.

New Hire Base Salary Range : $118,400.00 - $148,000.00

Bonus : This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors.

Benefits : Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family's needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing : We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You'll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example :

Location(s) Chicago / Aon Center

Kraft Heinz is an Equal Opportunity Employer Underrepresented Ethnic Minority Groups / Women / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity and other protected classes.