Sr. Manager, Infrastructure & Tech Delivery

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role

The Senior Manager of Infrastructure and Technical Delivery will lead the Technical Delivery stream as they manage critical Technology initiatives that will drive efficiencies across the BetMGM business landscape to support business objectives. This role will also take ownership of BetMGM's Technology Infrastructure program and will work with partners, technical teams, and vendors to manage hardware refreshes, data center migrations, and disaster recovery plans. The Senior Manager of Technical Delivery will be a catalyst for change in ways of working by promoting collaboration, documentation, and communication throughout the Technology project lifecycle. This role will be responsible for enforcing standardized project management methodology and documentation procedures using tools such as Smartsheet, Microsoft Teams, Adobe Workfront, Confluence, etc. to increase visibility into Technology initiatives and foster stakeholder engagement.

The Senior Manager of Technical Delivery will work with the Director of Technology Strategy and Transformation to create a Technology Infrastructure roadmap and to establish KPIs to measure the success of Technology program initiatives. This role will also be responsible for collating the Technical Delivery teams' updates and presenting key project highlights to the Technology department, Technology SLT, and BetMGM Executive team via regular updates in addition to leveraging real-time dashboards and metrics.

Responsibilities

Promote a standardized project management methodology to ensure the successful delivery of Technology initiatives abiding to time, budget, and scope requirements

Create and upkeep scope specifications and project / program plans, program level tracking / reporting, and communication plans

Estimate time and resource requirements and monitor milestone completion through the entirety of the project lifecycle

Prioritize Technology Infrastructure projects based on business need and project resource capacity

Develop and maintain relationships with key infrastructure stakeholders both internally and within partnered organizations in teams such as Technology, Technical Governance, Procurement, Finance, Compliance, etc.

Align with Technology stakeholders on infrastructure approaches and challenge, when appropriate, to ensure solutions are aligned with BetMGM business needs, are cost-effective, and are designed optimally

Create and review work products across the Technology Infrastructure program to ensure all project risks (technical, operational, and financial) are raised and escalated and an accurate project status is communicated and represented in project documentation

Serve as the first point of escalation for project roadblocks and / or risks

Manage the Infrastructure program budget by reporting on project costs and raising unforeseen costs to management for review

Identify and implement Infrastructure operational enhancements such as updated templates, automation, process documents, etc.

Provide leadership to the IT Delivery team by prioritizing and assigning IT projects, and providing support and guidance throughout the project lifecycle

Align with the Director of Technical Strategy and Transformation to understand the strategic needs of the business and incorporate them into a Technology Infrastructure roadmap

Provide direct line management to IT Delivery Managers and Program Managers by setting performance objectives and providing guidance and coaching to ensure set objectives are met

Serve as the acting department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members, when needed

Onboard new hires by educating them on the BetMGM products, internal processes, and roles and responsibilities related to their position

Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances

Qualifications

Bachelor's or advanced degree in Computer Science is highly preferred

PMP certification highly desired

7+ years of project / program management roles within an IT organization

3+ years of experience managing day to day operations in an infrastructure role

Experience working with stakeholders to develop and implement infrastructure solutions

Excellent analytical and strategic thinking skills

Experience managing large scale global cross-functional technology infrastructure projects by creating supporting project / program plans and program level tracking / reporting

Experience managing a disaster recovery, data center decommissioning, or data center buildout project is highly preferred

Ability to successfully work across cultures and locations, driving team cohesion and effectiveness

Ability to work autonomously, escalating when required to remove roadblocks or hurdles

Ability to inspire via superior communication (both written and verbal) & strong interpersonal skills are required

Experience communicating and interacting with executive teams is preferred

Demonstrated ability to successfully partner with a wide range of stakeholder including vendors, regulators, partners, and third parties

Experience using tools such as Smartsheet, Microsoft Project, Adobe Workfront, etc. to optimize team efficiency

Organized, adaptable, and able to tackle the challenges of working on multiple Infrastructure Technology initiatives simultaneously in a fast-paced environment

Ability to come into the office and / or travel to other locations for key meetings and workshops with stakeholders

Values attention to detail and understands the importance of precision in quality of work

Expertise and demonstrated success in resource optimization and reporting

Proven leadership experience, especially in building, leading, and motivating teams in a fast-paced environment

Experience in a gaming, hospitality, retail, or similar industry preferred

The annual salary range for this position is $136K to $182K. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars :

Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

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