Director, Agency Development

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Orchid Insurance, an Arrowhead Intermediaries company, is seeking a Director of Agency Development to join our growing team.

The Director of Agency Development is responsible for the achievement of goals and objectives, including new business policy acquisition, customer retention, agent satisfaction and direct reports. Manages continuous improvement in distribution productivity, ensuring the delivery of quality training and development programs. The job functions include recruiting, training, and supervision of agency development managers. To be successful in this position, you should be able to build instant rapport with people and be a good listener.

How You Will Contribute:

• Under the direction of Distribution Management, responsible for the performance of the agency development team and is expected to achieve results through consistent recruitment, training, and supervising activities.

• Ensure proper staffing goals are met, and manage activities associated with the selection and performance of new agency development managers.

• Support the training and education of products across the team, including Personal Lines E&S and Digital partnerships.

• Support ADMs in managing territory operation and implementing action plans to meet or exceed goals and objectives.

• Generate new premium growth through coaching interactions with ADMs (calls, emails, f2f visits, etc.).

• Cultivate relationships with new and existing assigned agents to direct qualified risk selection.

• Implement proactive efforts including activities that keep agents informed on systems, products, and underwriting guidelines as well as prospecting new agencies and general account management.

• Provide general account management for agencies and maintain accurate records of all sales activities via Salesforce – enforce usage of Salesforce by ADMs.

• Proactively monitor key performance indicators outlier, shares best practices and be solutions oriented.

• Monitor and report newly appointed agency metrics such as quote volume and written premium.

• Monitor incomplete quote activity to identify training opportunities

• Submit accurate and timely reports as required or requested.

• Conduct business inspections in the field and by phone to ensure that company policies and procedures are being adhered to.

• This is a hybrid position and will require frequent travel for in-person agency visits, trade shows and/or conferences and presence at the Tampa office.

• Assist with the implementation of marketing strategies and activities to ensure sufficient penetration of existing agencies and their production levels.

• Work proactively with product management to communicate competitive information and to convey necessary product modifications or new opportunities.

• Be a subject matter expert on our product offerings and core systems.

Skills & Experience to Be Successful:

Requirements:

• Minimum of 7 plus years P&C industry experience.

• Minimum of 5 plus years of experience in account management, agency development, outside sales experience, or similar role.

• Demonstrates strong leadership qualities such as the ability to inspire and motivate others, effective decision-making, and a proactive approach to problem-solving.

• Passion to remove obstacles and get the job done.

• Possess a professional demeanor in a fast-paced production environment.

• Be willing to always represent the company with the utmost professionalism.

• Must be team-oriented and able to meet team deadlines.

• Must be results-oriented and thrive in high volume environments.

• Proficiency in MS Office Suite and CRM software such as Salesforce.

• Positive attitude and friendly demeanor.

• Passionate and knowledgeable about the services and products we provide.

• Coachable and willing to embrace learning new skills and ideas.

• Ability to adapt to various situations or problem-solve for new solutions.

• Ability to build relationships both internally and externally.

• Ability to communicate effectively both written and verbal.

• Able to multitask, prioritize, and manage time efficiently.

• Willingness to travel frequently for in-person agency visits, trade shows, conferences, occasional overnight travel, and presence at the Tampa office.

• This position requires routine travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

Preferred:

• Bachelor’s degree in business administration, or a related field.

• 10+ years P&C industry experience.

• P&C insurance license (4-40 or 2-20).

• Previous Personal Lines Excess & Surplus experience a plus.

• Strong familiarity with Salesforce CRM.

• Strong interpersonal skills with the ability to build relationships with customers at all levels.

• Polished presentation skills to conduct virtual and in-person product training.

• Comfortable talking to new people daily via telephone or virtual meeting.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• : Free Mental Health & Enhanced Advocacy Services
• : Paid Time Off, Holidays, Preferred Partner Discounts and more.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.