Order Processing Rep II- 610638

Order Processing Rep II

Wilmington, DE

6+ Month Contact

Pay Range : 20 - 23 / hr, W 2

Onsite Only

ASAP need, 3 months with potential to convert, OT possible, 2-3 hours as needed

8 : 30 AM EST to 5 : 00 PM EST

Description / Comment :   Have strong customer service skills and be dedicated to going above and beyond for the customer in every situation.

• Self-motivated, results driven individual who wants to demonstrate and develop his / her skills
• Enjoys interacting with people and strives to attain his / her professional best
• Team player - able to work in a fast-paced and team-oriented environment that requires multi-tasking
• Problem-solving and the ability to adapt effectively to change.
• Understand and support the mission, vision and goals of the organization.
• Strong attention to detail
• Align with values & goals.
• Manages time and company resources appropriately Scope of the position :
• Ability to learn and complete the necessary work of the products of the specific position with minimum supervision. Substantial acquaintance with and understanding of general aspects of the job with a broad understanding of the detailed aspects of the job.
• Ability to meet the required metric for the position (Production; Quality and Timeliness)
• Adhere to the Standard Operating Procedures Basic Responsibilities : Works collaboratively and directly with internal customers to deliver solutions that exceed customer expectations and minimize customer impacts. Ability to determine any issues that require escalating and direct to appropriate support teams. Duties and responsibilities are not limited to those specified above but may include other tasks depending on business requirements, as well as other opportunities that may include cross training. Basic phone skills as well as Effective written and verbal communication skills Key Responsibilities
• Receiving documents (via served, certified, regular mail, etc.) prepping, batching and scanning said documents sent to Client in our capacity as registered agent as well as interact with process servers, sheriffs and any other individuals delivering documents to Client Offices.
• Engaging in training to utilize internal systems and tools (e.g., ARROW); and becoming proficient in dashboard management and operating scanning tools.
• Certified on Service of Process Standard Operating Procedures.

Qualifications / Preferred Knowledge / Experience :

Competencies :

(1) Commitment to Development. Takes ownership for advancing own development. Works to obtain and maintain expert knowledge for assigned jurisdictions. Identifies and pursues opportunities that align with current role and future aspirations. Ability to identify and collaborate on solutions that drive value for our customers. (2) Demonstrates ability to follow standard operating procedures / best practices on workflow. Seeks to understand mistakes and errors; identifies methods and means to overcome quickly.

(3) Demonstrates good attitude and effort within the team. Executes role assigned passionately; demonstrates ownership of goals and development.

(4) Ability to be flexible on job tasks and open for suggestions for improvement.

(5) Demonstrates business acumen. Continuously seeking learning opportunities and clarification on gray areas. Works toward staying up-to-date on jurisdictional and organizational changes with minimal impact to productivity, quality and timeliness.

(6) Customer solution focused. Utilizes Subject Matter Experts to resolve customer inquiries. Continuous improvement Driven. Year over year improvement on success metrics (production, quality, and timeliness).

(7) Drive to Perform. Utilizes strengths to improve team and organization. Proactivity seeks out weaknesses; views as opportunity to grow and works toward improvement. (8) Demonstrated ability to communicate with all levels within the organization positively and with a customer focus. Seeks to understand and choose appropriate method and messaging when communication