Hotel Guest Reception Agent

Job Description

Job Description

OBJECTIVE :

Under the direction of the Director of Front Office Operations, this position's primary function is to facilitate the check-in and checkout of guests and to serve as a source of information for all players.

TYPICAL WORKING CONDITIONS :

This position requires standing and / or sitting for long periods of time. This position's primary working condition is a fast-paced office environment, and at times, it may be under high stress. This position may work in a smoking environment at times.

Compensation : $18.55 hourly

Responsibilities :

This description incorporates the most typical duties performed. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this occupation.

ESSENTIAL FUNCTIONS :

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave, and greeting.
• Acknowledges and greets all guests within the Guest Reception and IGR area.
• Delivers efficient and superior service in all guest requests and follows through.
• Checks in and checks out all hotel guests.
• Checks daily Room Revenue Reports for Accuracy.
• Informs all supervisors and management of any challenges so that necessary solutions can be made for proper guest satisfaction.
• Adheres to company policies and procedures.
• Organizes and cleanliness of the Front Desk and IGR areas.
• Maintains current knowledge and ability to execute all functions and transactions.
• Ensures a positive experience for every guest every time.
• Ensures all guest complaints are resolved in a prompt, courteous, and efficient manner, and proper judgment is used when making such resolutions.
• Maintains the ability to perform all Concierge duties in the absence of the Concierge staff.
• Maintains current knowledge of LMS (Property Management System), Syncros (Casino Management System).
• Handles cash and transfers subject to monthly bank audits.
• Manages Hotel Sundry Postings and settlements for guest purchases of sundries.
• Maintains current knowledge of all Casino promotions, special events, services, and amenities to provide guests with any needed information.
• Protects Tribal assets through effective management of comps in alignment with set Comp Guidelines.
• Issue Comps to players based on play.
• Maintains a positive relationship with guests and builds a cohesive work environment with co-workers.

Qualifications :

MINIMUM QUALIFICATIONS :

REQUIRED EDUCATION :

REQUIRED EXPERIENCE :

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT :

About Company

Barona Resort & Casino hires nice people who will back our promise of being The Happiest Casino on Earth and who will Welcome Home our Players and ensure that each of them has an experience that will make them return again and again.

Successful Barona staff members are friendly, fun-loving, outgoing, and helpful by nature. They thrive on building relationships with their fellow Barona family members – including players, staff, and our owners, the Barona Tribe. Staff members must possess a friendly personality and a desire to learn the necessary skills to be successful in their positions. Most importantly, all Barona staff members must uphold the three pillars of success — to be Clean, Polite, and Honest. When you become part of the Barona Family, you’ll enter into the exciting world of casino gaming, dining, and hospitality. Saying ‘yes’ to Barona will make you part of THE BEST CASINO!