Associate Director-Network Services

Associate Director-Network Services

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won't just imagine the futureyou'll build it.

This position requires office presence of a minimum of 5 days per week and is only located in Gulfport, Mississippi, Louisiana, New Orleans, Louisiana. No relocation is offered.

AT&T will not hire any applicants for this position who require employer sponsorship now or in the future.

What you'll do :

• Coach and manage employee performance and behavior, develop the training strategy, monitor costs to meet financial goals and ensure all personnel are handled in accordance with company guidelines.
• Interface with customers through face-to-face and / or telephone interactions. Duties include interviewing / hire / fire along with submitting performance appraisal for supervisors over an assigned territory. Monitors costs and workload.
• Administers and oversees company safety practices, and vehicle and tool inventory. Also required to establish, implement and monitor adherence to methods, process and procedures including managing employee attendance.
• Oversee activities and scheduling of frontline and coordinates with other departments to ensure that schedules are arranged to meet company / customer appointments / commitments.
• Ensures that all functions are performed correctly and in a timely fashion to meet / exceed customer expectations and company standards / specifications.
• Responsible for ensuring Efficiency / Productivity and Utilization targets are met and may be responsible for the execution of plans targeted at delivery of specific service and cost results as typically tracked through a scorecard.
• Responsible for maintaining service levels by providing inside and / or outside support for operations processes which support field operations.
• Responsible to handle customer escalation for 24-hour customer answer points.
• Responsible for training, evaluating and managing performance evaluations of direct reports.
• Influences decisions regarding the hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates.

What you'll need :

Supervisory job with responsibility for directing, planning and apportioning the work of employees including interviewing, selecting and training, recommending the setting and adjusting of rates of pay and hours of work, and ensuring compliance with company and regulatory policy. Supervises central office and DEG (Digital Electronics Group), including managers, network technicians, and administrative staff providing products and services to both internal and external customers. Responsibility for the provisioning, dispatching, testing, installation and outside plant protection for mobility wireless / Wi-Fi and wireline switch / transport / cell site and / or installation and maintenance, provisioning, coordination with Centers responsible for dispatching and testing, cable maintenance, dispatch, and testing activities at the customer site or a company location for Plain Old Telephone Service (POTS), VOIP (Voice over IP), Video, Wireless, U-verse, Specials Services, Designed Services, Data Services or related power equipment.

What you'll bring :

Required Experience : 5+ years of network related technical experience, some of which was in a supervisory role.

Desired Education : High school diploma, GED or equivalent related network experience. Bachelor's Degree (BS / BA), technical degree or equivalent experience preferred.

Our Associate Director-Network Services earns between $115,600 - $192,600 annually. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education / training.

Note : Work location can be any central office location in southern Louisiana and Mississippi.

Joining our team comes with amazing perks and benefits :

Ready to join our team? Apply today.

Weekly Hours : 40

Time Type : Regular

Location : Gulfport, Mississippi

Salary Range : $115,600.00 - $192,600.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.