Job Title : ServiceNow Developer
Location : 5 days onsite in Montgomery, AL
Duration : 12 Months
Description :
- The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes.
- This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules.
- The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
- Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform.
- This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules.
- Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.
Skills Required :
Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release,Service Catalog, CMDB, Knowledge Management, Event Monitoring.Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.Strong understanding of ITIL practices.Excellent communication and collaboration skills.ITIL 4 Foundation or HigherSkills Preferred :
Experience with ServiceNow Flow Designer, Integration Hub, and custom app development.Knowledge of government IT projects or large-scale enterprise environments.Strong documentation skills (workflows, configuration, solution design).Experience Required :
3–5+ years of ServiceNow development experience in ITSM environments.Hands-on experience implementing workflows and integrations in ServiceNow.Experience participating in testing, code reviews, and deployment activities.Certified ServiceNow System Administrator.Experience Preferred :
Prior experience with Agile Methodology.Prior experience supporting state or federal government IT modernization projects.Experience with ServiceNow development, upgrades and maintaining customizations.Experience working with cross-functional project teams, product owners, module contractors, IT leads.Education Required :
Bachelor's degree in computer science, Information Technology, or related field.10+ years equivalent work experience may be considered in lieu of a degree.Education Preferred :
Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.Certifications Required :
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) – ITSMServiceNow Certified Application Developer (CAD)Certifications Preferred :
(Not Required)
PMI Agile Certified Practitioner (PMI-ACP)ServiceNow Certified Technical Architect (CTA)ITIL 4 Foundation CertifiedProfessional Scrum Master (PSM)Additional Information :
Candidates must be eligible to work on U.S. government contracts.Position is 100% onsite.