Distribution Operations Manager (NPI/FTZ) - GoogleUSA Jobs • Grapevine, TX, US
Distribution Operations Manager (NPI / FTZ) - Google
USA Jobs • Grapevine, TX, US
9 hours ago
Job type
- Full-time
Job descriptionOperations & 3PL Management Partner closely with 3PL and key internal / external stakeholders to stabilize and improve processes on-site and off-site. Ensure on-time execution of inbound, outbound, and inventory processes that impact daily operations. Coordinate locally between DFW facilities and other sites as needed; support occasional off-shift / on-call coverage (10-20% local travel). Analytics, Reporting & Problem Solving Use SQL / BigQuery and Tableau (or similar tools) to pull data from WMS / TMS, SAP and other back-end tables; build dashboards and ad-hoc reports to troubleshoot issues (e.g., ship-confirmed vs. not received loads, carrier scan gaps, AutoRadar signals, lead-core deliveries). Translate ambiguous, edge-case operational problems into clear analytical questions and data-driven recommendations. Monitor customers Unified Ticketing System tracking systems issue; escalate with clear, accurate data. Continuous Improvement & Projects Review and update team processes and SOPs with a continuous improvement mindset (PDCA, DMAIC, A3). Lead and / or support cost-saving and process-optimization projects; recommend best practices to the customer and 3PL partners. Create and maintain pilots, trackers, and consolidated views of NPI / FTZ initiatives and volumes by site. Stakeholder Management & Communication Read the room and manage communications effectively with customer leaders, 3PL operations, transportation, hubs and spokes. Facilitate cross-functional meetings; publish meeting notes, action items, and status reports for internal and external stakeholders. Provide clear, concise updates and recommendations Excellent customer service orientation and stakeholder management skills. Strong written and verbal communication; able to present complex data in a clear story. Bachelor's degree in a related field or equivalent experience. 5-8+ years in distribution / DC operations or 3PL management (hub / high-volume environments preferred). Demonstrated NPI launch leadership; FTZ experience strongly preferred. Intermediate to advanced SQL skills, including ability to write and run queries in BigQuery or similar tools. Experience building and maintaining Tableau (or equivalent) dashboards. Ability to define, develop, and document business processes and procedures. Proven self-starter who can work independently in a fast-paced, high-ambiguity environment with minimal oversight. Minimum 3 years of demonstrated project-management experience. PMI, PRINCE2, or Six Sigma certification strongly preferred; Green Belt a plus. Working knowledge of WMS / TMS, Jira / ServiceNow, Looker / Tableau, and PDCA / DMAIC / A3 frameworks. Paid Vacation Paid Sick Time 401(k) Retirement Savings Plan with employer match Employee Stock Purchase Plan (ESPP) Medical, Prescription Drug, Dental & Vision Coverage Health Savings Account (HSA) Life and Disability Insurance Paid Parental Leave (additional eligibility criteria) Dependent Care Flexible Spending Account (DC FSA) Commuter Benefit Employee Assistance Program (EAP) Training and Personnel Development Program Educational Assistance and Reimbursement
Distribution Operations Manager
Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, and lead change through collaboration, people leadership (influence without authority), and a customer-focused approach that fits the customer's culture. The role oversees key on-site processes that impact daily operations and provides insight, coaching, and guidance to peers to ensure all customer requests are completed within required timelines. The manager reviews impacts to inventory and logistics, using root-cause and corrective-action analysis to develop mitigation strategies. This role also partners with business leads and 3PL providers to manage operational performance, NPI launches, and FTZ readiness, using data, analytics, and strong people leadership to drive issue resolution, continuous improvement, and a customer-centric culture.
Top Daily Responsibilities :
- Be the single point of contact to manage all DFW NPI / FTZ operational exceptions, escalations, and reporting.
- Manage and monitor KPIs (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, FTZ audit readiness, NPI go-live metrics, cost savings) and drive corrective actions.
- Day-to-day operations management (boots on the ground) in a 1.2M+ sqft. warehouse
- Drive alignment and prioritization of initiatives in a fast-paced environment with many interdependencies.
Duties & Responsibilities :
Qualifications, Experience and Education Requirements :
Pay Range : Negotiable, based on skill set and experience.
Expeditors offers excellent benefits :
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Manager Distribution • Grapevine, TX, US
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