Distribution Operations Manager
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Based at the customer site, the Distribution Operations Manager will work with business leads to define and manage business process and technology roadmaps, manage change management through collaboration, people leadership (influence-without-authority) and a customer-focused approach, effectively within the customer culture. Overseeing several on-site processes that impact daily operations and providing insight, coaching, and guidance to peers in completing all required tasks requested by the customer within timeline requirements. Review impacts to inventory and logistics and develop mitigation strategies to incorporate using root cause, corrective action analysis.
Top Daily Responsibilities :
- Be the single point of contact to manage all DFW Operations exceptions & Operational Reporting
- Manage and monitor metrics for Key Performance Indicators (KPIs) (OTIF, dock-to-stock, inventory accuracy, ticket SLAs, metrics, cost savings, and support with process improvements and drive corrective actions.
- Oversee day-to-day warehouse operations ("boots on the ground") in a 1.2M+ sq. ft. facility.
- Drive alignment and prioritization of initiatives in a fast paced environment with many interdependencies.
Duties & Responsibilities :
Operations & 3PL ManagementIssue Management, Reporting & EscalationContinuous Improvement & ProjectsStakeholder Management & Communication.Qualifications, Experience and Education Requirements :
Excellent customer service and relationship-building skills.Effective written and verbal communication skills.Bachelor's degree in a related field or equivalent experience.3-5+ years of supply chain or logistics experience (distribution / DC or 3PL preferred).Ability to define, develop, and document business processes and procedures.Proven self-starter who can work independently in a fast-paced environment with limited oversight.Strong working knowledge of Microsoft Excel and Project tools; experience with Google Workspace preferred.Experience with PDCA or other continuous-improvement frameworks.Expeditors offers excellent benefits :
Paid VacationPaid Sick Time401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Training and Personnel Development ProgramEducational Assistance and Reimbursement