Driver & Identification Service Center Specialist - Council Bluffs

Driver & Identification Service Center Specialist

At the Iowa Department of Transportation, the focus of a Driver & Identification Service Center Specialist is always the customer! This position is critical to ensure that Iowans get or stay mobile by helping customers obtain required identification documents. We're looking for someone who can provide exceptional service in a fast-paced, high-volume environment while exceeding customer expectations. Every task and customer you interact with will contribute towards making our Mission : Making Lives Better Through Transportation and five Core Values : Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception successful.

Your role as a Specialist will focus on a variety of tasks, both in the office and outside, and no two days will be the same with rotating duties. Specialists are tasked with staying on schedule and ensuring customer satisfaction by :

• Acting as a point of contact for customer questions and inquiries through answering phones, conducting driving tests, or issuing licenses and IDs
• Providing expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
• Administering and scoring motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
• Reviewing State and Federal records and database information to determine issuance / non-issuance eligibility
• Supporting teammates through knowledge sharing, training, mentoring, etc.

Work Conditions : When administering drive tests, you'll be exposed to all weather elements and driving skill levels for an extended period. Rain and winter clothing will be provided. Hours : Monday through Friday 8 : 00 AM to 4 : 30 PM; occasional in-state travel will be expected along with reporting to various locations as needed.

As a State of Iowa employee, you will be eligible for the following benefits :

We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website!

Special Requirements : Before Hire : Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name-based and fingerprint criminal history background checks. After Hire : Must attend, obtain, and maintain required American Association of Motor Vehicle Administration certifications, a Motorcycle Rider Education Safety course, and department training sessions as required. Training classes and time will be provided upon hiring.

Notice : This position is covered under the REAL ID Act of 2005, 49 U.S.C. 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

You have the freedom to flourish in Iowa Apply now! The Iowa Department of Transportation is an equal-opportunity employer. If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity Officer at aa-eeo@iowadot.us.

Reasonable accommodation such as interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :

For additional information, please click on this link to view the job description (Download PDF reader).