Lead TMC Operator

Who is NTE, NTE 35W, and LBJ?

The North Tarrant Express (NTE) was the first design-build-finance-operate-maintain managed lanes project in Texas and consisted of the complete reconstruction of 13.3 miles of the existing I-820 / SH-183 corridor between Dallas and Fort Worth. Since opening in October 2014, nine months ahead of the contracted completion date, the general highway lanes are experiencing a 70% decrease in congestion time and a 15% increase in average speed. This Cintra-led project has doubled capacity and significantly improved mobility along this heavily congested corridor that traverses the heart of six cities through Northeast Tarrant County.

The North Tarrant Express 35W (NTE 35W) project spans 16.8 miles from I-30 in downtown Fort Worth to Eagle Parkway at the north end of Alliance Airport. The project is operated and maintained by the Cintra-led consortium in North Texas. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.

The LBJ Express (LBJ) is currently the largest P3 operation in Texas and one of the largest ever undertaken in the U.S. It is a regionally-significant transportation improvement project in North Texas that is relieving severe congestion in the dense urban area of north Dallas. In 2009, the Cintra-led consortium was selected to complete the design, construction, finance, operation, and maintenance of the project along I-635 and I-35E. Since opening in September 2015, the general highway lanes are realizing a 60% decrease in congestion time and a 10% increase in average speed.

What makes us different?

Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description :

The Traffic Management Center (TMC) Lead Operator is the TMC Supervisor's secondary contact for assistance in providing operational support and team direction. The Lead Operator will continue to perform all the duties of a TMC Operator, when and as needed, while also being able to assist the TMC Manager and Supervisor with other duties when required. This may include providing direction for TMC Operators, ensuring work priorities are assigned and efficiently communicated, responding to internal / external inquiries, attending meetings, and assisting with Operator training. The Lead Operator must be able to overcome constant change and be comfortable with a changing and flexible schedule per the needs of business. The Lead must be able to communicate effectively with Management, TMC Operators, and internal and external customers in a respectful and clear manner.

Essential Duties and Responsibilities :

• Demonstrate ability to perform all essential job duties as outlined in the TMC Operator job description.
• Provide department support assisting the Supervisor in providing daily leadership and direction to TMC Operators.
• Assist in prioritizing workload assignments and communicate priorities for each shift. Work closely with the Supervisor to correct errors and resolve day-to-day processing issues.
• Assist Supervisor in tracking performance data and analyze for trends and opportunities. Make recommendations and respond to changing operational needs effectively, e.g. staffing and process changes.
• Monitor ITS devices, (i.e., CCTV Cameras DMS, etc.) reporting equipment failures and tracking the resolution to reported issues.
• Ensure Operators understand and comply with TMC SOP Procedures when performing work duties.
• Assist with data collection to include in monthly TMC Operation and Performance Reports.
• Work jointly with the Supervisor to provide training and coaching to support the teams continued development.
• Assist with creating or updating training manuals and other daily documents and forms used in the TMC.
• Perform duties and responsibilities with a positive, flexible approach considering the possibility of emergency situations, special events, and / or after-hours activities.
• Keep TMC Manager and Supervisor advised of potential department and personnel issues.
• Perform other job-related duties as assigned.

Qualifications (Knowledge, Skills & Abilities) :

Good attendance is a critical function of this position.

Ability to commute and work from either the LBJ or NTE location when DYNAC connectivity issues occur.

Ability to work independently and make decisions based upon available data.

Strong communication skills (written, oral) along with a high level of interpersonal skills to handle sensitive and confidential situations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required to satisfactorily fulfill those duties.

Education & Experience :

Professional Qualities :

Computer Skills :

Work Environment & Physical Demands :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.