Senior Software Engineer - Call Routing Product

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.

We are seeking a Senior Software Engineer to lead the design, development, and optimization of our call routing platform. You will play a critical role in building scalable, reliable, and intelligent telephony solutions that enable seamless customer experiences.

The ideal candidate will have deep expertise in VoIP / CCaaS technologies, distributed systems, and cloud-based application development, along with a strong understanding of real-time communications and call routing logic.

Responsibilities

Product Development & Architecture

• Design and implement high-performance call routing algorithms and services.
• Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls.
• Collaborate with product management to translate business requirements into technical solutions.
• Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs.
• Implement automated testing strategies for telephony flows and routing logic.
• Monitor, troubleshoot, and optimize call quality, latency, and system uptime.
• Conduct performance benchmarking and capacity planning.
• Mentor junior engineers and contribute to code reviews.
• Work closely with DevOps and QA teams to ensure smooth deployments and operations.
• Participate in on-call rotations for production support as needed

Requirements

Benefits

We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future :