IT Technician

Summary :

The IT Technician position will assist in supporting hardware, software, and minor network issues that may arise. This includes support of computers, wireless / wired networks, software systems, data cables, printers, and any other technology systems and devices. When needed assist with covering the phones for the Help Desk and troubleshoot over the phone.

Responsibilities :

• Install or assist service personnel in the installation of computer hardware and peripheral components such as monitors, keyboards, and printers. Have a good understanding of the technology being used.
• Perform troubleshooting : To include both wired and wireless configurations.
• Identify, troubleshoot, install, and terminate different types of copper data cables. This includes punching down the line at a patch panel and crimping an end on the wire.
• Respond to room calls with technology issues to include IP phones, guest room entertainment system, and guest room wired / wireless High Speed Internet, and various wiring issues.
• Interview the user or guest to collect information about a problem and lead the user through diagnostic procedures to find a solution or to gather more information.
• Work with the team on more complex issues impacting users.
• Upon identifying the issue, communicate findings to Tier 2 and Tier 3 support.
• Monitor the IT ticketing system. Update and solve tickets as required.
• Assist with the receiving and movement of IT-related products at the various properties.
• Coordinate with the Inventory Specialist and Supervisors to ensure the procedure is followed.
• Installation, configuration, and troubleshooting of point of sale (POS) systems in hotel areas and conference spaces.
• Diagnose and resolve technical issues involving VoIP systems and analog phone lines.
• Comply with the company's drug-free and tobacco / nicotine-free policy.
• All other duties as assigned.

Experience / Qualifications :

Education and Certification(s) / License(s) :

Discover Life at Rosen :

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy :

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.