IT Technician I

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do :

• Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
• Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
• Interact professionally with other department and outside vendors
• Manage single projects to ensure they are completed on time, on budget, and according to the customer's request.
• Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
• Assist users with laptop set up and testing
• Assist with troubleshooting logical / physical networking issues
• Assist with troubleshooting complex telephony issues
• Work with IT team members on event set ups and department moves
• Assist with new user network access set up
• Assist with repair parts and receiving process

What it takes to succeed :

The perks of the position : Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as :

EEO Employer :

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.