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Field Service Representative
Field Service RepresentativeSchneider Electric • Hartford, CT, US
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Field Service Representative

Field Service Representative

Schneider Electric • Hartford, CT, US
3 days ago
Job type
  • Full-time
Job description

Great people make Schneider Electric a great company.

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with occasional nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure.

Responsibilities

  • As a Field Service Representative, perform pre-site, startup, repair, preventive maintenance, and field modification of equipment
  • Problem solve with customers, electricians, sales partners, technical support, and District Service teams
  • Complete field service reports, expense reports, preventive maintenance, and startup data sheets
  • Work with your Manager and / or Regional Service Director to resolve complex escalated issues
  • Engage in continuous learning and training on various products in the field and classroom

On some days you may

  • Travel throughout the region for local customer support or countrywide travel, including overnight travel
  • Assist senior technicians and support Project Management on larger system start-ups
  • Work alongside larger teams of Field Service Representatives and collaborate with Project Managers on higher complexity projects
  • Act on behalf of the District Service Manager to resolve operational issues as required
  • Qualifications

  • An Associate's degree, trade / vocational certification, Military training or similar experience in electrical-related disciplines
  • The ability to read blueprints / schematics
  • Thorough understanding of principles of AC and DC power and related components
  • 2+ years of field service repair and customer service with UPS systems and electrical equipment
  • 2+ years in Field Services or equivalent industry experience
  • Good safety practices and adherence to safety procedures
  • Identify hazards and report safety matters, incidents, near misses to management or safety representative
  • NFPA-70E or OSHA experience preferred
  • Safe driving and vehicle operation skills
  • Skilled at utilizing test and diagnostic equipment
  • Experience reading and interpreting schematics, drawings, and operation manuals
  • Ability to write service reports and respond to customer questions
  • Ability to perform strenuous physical tasks and lift up to 40 pounds
  • Work outdoors in various environmental conditions and in confined spaces
  • What we have for you

    Within your first 180 days, you'll experience a unique, team-oriented welcome with 8 weeks of in-person training in a brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. After training, you'll continue with online training and be paired with a local mentor for on-the-job onboarding.

    Hear from one of our Field Service Representatives who loves her job and working with her customers! This is a placeholder for the video; description should be viewed on the original posting.

    Schneider Electric offers an inclusive benefits package to support all employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us : se.com / us / careers

    Apply and join

    Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.

    IMPACT values (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) guide our culture and work. We are looking for IMPACT Makers who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

    Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Our Trust Charter guides ethics, safety, sustainability, quality and cybersecurity.

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    Field Service Representative • Hartford, CT, US

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