Senior Project Manager, IT

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we’re all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands‑on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good.

Job Summary

The Senior Project Manager, IT is a critical member of the Infrastructure team, accountable for overall project management and delivery of technology infrastructure and systems deployments primarily at, but not limited to, our Shack locations. This includes new shack openings, remodels, infrastructure and technology projects, and shack maintenance activities. The role ensures tight alignment between IT, Design and Construction, Shack Operations, and third‑party implementation and support partners, and guarantees that all projects are delivered on time, on budget, and meet technology, security and SOX governance standards.

Job Responsibilities and Duties

• Deliver technology projects including new shack openings, remodels, system renewals, and maintenance initiatives, while maintaining continuous alignment with IT leadership and key business stakeholders.
• Manage projects, service providers, and implementation partners, balancing time, scope, money, and tasks appropriately.
• Maintain strong relationships and communication with Operations, Development, Design, Facilities, and IT teams as well as critical vendors.
• Establish criteria, processes, and direction to ensure all delivered projects are of high quality and performance.
• Manage and mentor a team of FTEs and vendor resources to achieve business and personal career goals.
• Create a culture of owning full end‑to‑end delivery of quality projects and experiences that effectively deliver towards corporate goals.

Knowledge, Skills, Abilities

• Successful track record of working in cross‑functional environments delivering projects on time and within budget.
• Demonstrated experience in project management and delivery in store infrastructure settings including POS and networks.
• Experience working in QSR or Retail environments.
• Proficiency with project management and communication tools such as Lucernex, Jira, SmartSheet, Excel, and PowerPoint.
• Excellent communication and relationship building skills.
• Demonstrated ability in planning and forecasting capital project technology and labor costs.
• Strong ability to manage teams, projects, vendors, and issues through significant change.

Benefits

• Weekly pay and performance bonuses
• Shake Shack meal discounts
• Exclusive corporate discounts for travel, electronics, wellness, leisure activities, and more
• Medical, dental, and vision insurance
• Employer‑paid life and disability insurance
• 401(k) plan with company match
• Paid time off and paid parental leave
• Access to employee assistance program on Day 1
• Pre‑tax commuter and parking benefits
• Flexible spending and dependent care accounts
• Development and growth opportunities (eligibility criteria applies)

Pay Range – $92,454.00 – $153,264.00. The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs, and resources, and the candidate’s location.

Click the Apply button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best‑selling author of Setting the Table. Shack fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good".

Equal Opportunity Employer

Shake Shack is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

#J-18808-Ljbffr