Patient Services Representative

Patient Service Representative

Provides exceptional customer service by answering phone calls and ensuring patient needs are met with care and efficiency. Handles variety of call types while representing the company's commitment to quality, compassion, and support.

Level 1 - Patient Service Representative

• Answers calls and emails in timely manner, meeting performance goals
• Handles standard call types : tank requests, ETA inquiries, pick-up requests, location assistance, order status, pricing inquiries
• Documents call information per standard operating procedures
• Answers questions about products, services, retail stores, and general service information
• Verifies insurance carriers in database system
• Resolves customer complaints with problem-solving approach
• Maintains working knowledge of current products and services
• Adheres to HIPAA guidelines and maintains patient confidentiality

Level 2 - Patient Service Representative

All Level 1 duties plus :

Level 3 Lead, Patient Service Representative

All Level 1 and 2 duties plus :

Competency, Skills and Abilities

Customer Service & Communication

Technical Proficiency

Professional Attributes

Healthcare Knowledge

Compliance & Confidentiality

Requirements

Education and Experience Requirements :

Physical Demands and Work Environment :

Physical Requirements

Work Environment

Mental and Communication Demands

Schedule Requirements